Retail FAQs

 

How Do I Make a Special Order for Items That Are NOT on Your Online Store?

Please see details on how to make custom orders for Fridaze Women's Apparel here: https://www.shopfridaze.com/pages/custom-orders-women
Please see details on how to make custom orders for Fridaze Men's Shirts here: https://www.shopfridaze.com/pages/custom-orders-men

 

What Payment Methods Do You Accept?

We accept all major credit cards: Visa, MasterCard, American Express, and Discover Card and payment through PayPal, Apple Pay, and Samsung Pay through our online store.
We Do Not Accept:
  • Personal checks or money orders
  • CODs
  • Layaway plan

 How Do I Contact You if I Need Assistance Completing My Purchase?

We apologize for any difficulties. Our Customer Service hours are 9 AM - 5 PM PST Monday-Friday, give us a call at 925-872-1668. We are also available via email at store@fridazeclothing.com. Feel free to fill out the contact us form here.

What are the Shipping Methods Offered?

Fridaze ships via USPS and UPS.
At checkout, you will be prompted to choose a method from various shipping selections for your order. Please note, some shipping destinations may offer only one shipping method. Shipping costs are dependent on the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order.


When Will Fridaze Ship?

In-stock items will ship out within 3-7 business days after the order is received by our team unless otherwise stated on the product listing. Orders are shipped out on business days, Monday-Friday, excluding predetermined holidays.


What is the Delivery Time?

The delivery time will depend on the shipping method selected and the distance from our warehouse located in the San Francisco Bay Area.
Please contact us if you have any questions.
Where Do You Ship From?
We ship from the San Francisco Bay Area. All shipping costs are additional to the order price and not applicable to discounts. Please view our shipping information.


Returns and Exchanges Policy

The Return and Exchange Policy described below applies only to online purchases made through www.fridazeclothing.com and www.shopfridaze.com. Please do not return items purchased through any independent specialty retailer or an independent website. We suggest contacting the original store or website where the garment was purchased from.
If you are not happy with your online Fridaze purchase from www.fridazeclothing.com and www.shopfridaze.com for any reason we will gladly accept returns or exchange of merchandise that are in its original condition and with tags, unworn and unwashed within 30 days of the original purchase. We will send you a return label but you will be responsible for the return shipping via UPS Ground.  The only cost for a qualified return or exchange on the customer will be the return shipping fees.  No returns or exchanges  will be accepted if an item has been washed and/or worn. If 30 days have passed since your purchase we, unfortunately, cannot accept your refund or exchange request.


How Can I Submit a Request to Return or Exchange?

If you wish to submit a Return Authorization request, please fill out the Return/Exchange form. If you would like to exchange, please also include the item information you would like to exchange to. We will respond within two to three business days.
If the return is within the 30 days of the original purchase and is still in the original condition, we will provide a return label.


What Happens After I Return/Exchange?

Once your return is delivered to us, our team will process the return and contact you if there are any questions. For returns, the purchase price of the merchandise will be credited back to your original method of payment. We will deduct the original and return shipping cost from your credit upon receipt and inspection of the return. For exchanges, any additional charges will be billed to the same method of payment.
If you need further help in your exchange or return, please contact us.